Dominion Energy Crews Prepared for Multi-Day Restoration Effort Across Virginia and North Carolina Following Isaias' Impact

- More than 500,000 customers lost power through midday Tuesday
- Crews assessing damage as restoration process is underway
- Customers should prepare and plan for potential multi-day outages

RICHMOND, Va., Aug. 4, 2020 /PRNewswire/ -- Dominion Energy crews have begun restoration efforts following heavy rain, winds with gusts up to 60 mph, and reported tornados from Tropical Storm Isaias in Virginia and northeastern North Carolina. In all, more than 500,000 customers experienced outages as a result of the fast-moving storm. In terms of number of customers impacted, it ranks as the 10th largest storm to date. Crews are already assessing damage and are working around-the-clock to restore power as safely and quickly as possible. As of midday Tuesday, power had been restored to more than 40% of those impacted. However, initial damage surveys indicate that it could take multiple days to restore service for affected customers, particularly in North Carolina, Hampton Roads, Northern Neck and the Middle Peninsula.

In preparation for the storm, Dominion Energy employees and contractors were staged and ready to support restoration efforts throughout the Carolinas and Virginia. With Dominion Energy South Carolina service territory experiencing few outages, available crews are being deployed to supplement North Carolina and Virginia restoration efforts, alongside other crews brought in prior to the storm's impact. Additionally, mutual assistance crews from as far away as Oklahoma are joining the restoration effort.

With the weather clearing, Dominion Energy patrol teams are out in force assessing damages. Mindful that many of our customers are working remotely, as a result of the pandemic, crews will work 24/7 with local public safety and emergency officials to restore power to essential services and facilities critical to public health and safety, such as hospitals, fire and police departments, and public water systems. Crews will then work to return service to the largest number of residential and business customers in the shortest amount of time. Once major repairs are completed, smaller groups of customers and individual homes and businesses will be restored.

We appreciate everyone's patience during restoration and will focus relentlessly on recovery efforts until service is restored all customers. 

Be safe:

  • Report an outage. The quickest and most efficient way to notify Dominion Energy of a power outage is to report it online using a mobile device. Bookmark our outage reporting website:
  • Beware of downed powerlines and assume they are energized and dangerous. Please remain at least 30 feet away and ensure that others also avoid the downed line. Call Dominion Energy right away to report the downed wire. Virginia and North Carolina customers should call 1-866-DOM-HELP (1-866-366-4357).
  • If you have a generator, ensure it is properly connected. Be sure it is fueled, tested and connected in a well-ventilated area outdoors. Improper use of a generator could be life-threatening for customers and crews working to restore power.

About Dominion Energy
More than 7 million customers in 20 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable and safe energy and is one of the nation's largest producers and transporters of energy with more than $100 billion of assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution and import/export services. The company is committed to achieving net zero carbon dioxide and methane emissions from its power generation and gas infrastructure operations by 2050. Please visit to learn more.


SOURCE Dominion Energy

For further information: Central Virginia: Audrey Cannon, 804-771-6115,; Northern Virginia: Peggy Fox, 571-203-5050,; Eastern Virginia: Bonita Billingsley Harris, 757-857-2700,; Western Virginia: Samantha Moore, 804-771-6115,