Dominion Energy Shares Signs of Utility Scams, Urges Customers to Stay Safe As Holidays Approach

Gastonia, NC (Nov. 15, 2023) – With another busy holiday season fast approaching, Dominion Energy is reminding customers that utility scammers never take a vacation.

“Regardless of what holiday is on the calendar, we want to remind our customers that these scammers never take the day off,” said Rusty Harris, Vice President & General Manager of Dominion Energy’s natural gas business in North Carolina. “In fact, we often see an increase in scam activity this time of year when customers may be vulnerable or distracted during the busy rush of the holiday season.”

Know the warning signs of a utility scam:

  1. Dominion Energy will never demand payment with a credit or debit card by phone or ask a customer to wire a transfer, send a money order or buy a prepaid or gift card to pay a utility bill.
  2. Dominion Energy does not call and threaten natural gas service disconnection if a customer does not make a payment immediately.
  3. Utility scammers are known to falsify their caller ID to make it appear the call is from a Dominion Energy customer service number. When in doubt, hang up.
  4. Utility scammers often target small businesses and threaten service disconnection during peak business hours to instill fear and a sense of urgency.
  5. Customers should not allow individuals claiming to be Dominion Energy employees to enter their homes without proper identification, an appointment or a reported emergency.

What to do if customers receive a suspicious call:

  • Hang up. Do not provide account, payment or any other personal information.
  • Verify. Scammers do not typically know the customer's account balance. Customers can verify their account balance and payment due date online or on the Dominion Energy app.
  • Ignore. Do not respond to suspicious emails or text messages. Do not click on links or attachments prompting energy bill payment.

For more scam prevention tips, visit

About Dominion Energy

About 7 million customers in 15 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to providing reliable, affordable, and increasingly clean energy every day and to achieving Net Zero emissions by 2050. Please visit to learn more.


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