Dominion Energy Reminds Customers of the Telltale Signs of Utility Scams

No matter what they tell you, we will never make threatening phone calls...

CAYCE, S.C. (March 2, 2020) – Dominion Energy is offering tips during National Consumer Protection Week to help customers recognize the telltale signs of utility scammers.

“Scammers are relentless, and they are very good at coming up with more and more sophisticated ways to trick our customers,” said Sam Dozier, vice president of customer service for Dominion Energy South Carolina. “No matter what they tell you, we will never make threatening phone calls, demand customers pay over the phone or ask for payment with a prepaid card.” Customers with Dominion Energy South Carolina's new mobile app will be able to access real-time account information that can quickly disprove a scammer's allegations.

Customers with the app are empowered to review their balance and due date if they receive a call from a utility imposter claiming they have an overdue balance, for example. The app is available to download from Apple and Google Play stores by searching SC - Dominion Energy.

Recognize the signs of utility scammers:

  • Dominion Energy does not call customers and threaten to disconnect natural gas or electric service if the customer does not make a payment immediately. Likewise, Dominion Energy will never demand payment with a credit or debit card by phone, or ask you to buy a prepaid card, wire a transfer, or send a money order to pay your bill.
  • Oftentimes, utility scammers will target small businesses, such as restaurants, and threaten service disconnection during peak business hours to instill fear and a sense of urgency.
  • Utility scammers are known to falsify their caller ID so it appears they're calling from a local number, even Dominion Energy's customer service number. When in doubt, hang up.
  • Not all scammers are aggressive. Some scammers find success in being personable and sympathetic.

In all of these cases, don't provide any identifying information such as your social security, credit or debit card numbers. Hang up and check your account balance and payment due date by reviewing your account, using the company's mobile app or calling the number located on your energy bill. For more scam prevention tips, visit

About Dominion Energy

More than 7 million customers in 18 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable and safe energy and is one of the nation's largest producers and transporters of energy with more than $100 billion of assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution and import/export services. The company is committed to achieve net zero carbon dioxide and methane emissions from its power generation and gas infrastructure operations by 2050. Please visit to learn more.

For further information: Public Affairs, 1-800-562-9308