Dominion Energy South Carolina Is Prepared for Hurricane Ian, Urges Customers to Prepare and Stay Safe

We prepare for severe weather year-round, but every storm is different.

CAYCE, S.C. (Sept. 29, 2022) – Dominion Energy South Carolina is prepared and ready to respond to the potential impacts of Hurricane Ian, which is expected to bring heavy rains, strong winds and power outages across South Carolina later this week. The company urges customers to stay safe and prepare for what could be a multi-day event.

Crew members, vehicles and equipment are staged throughout Dominion Energy’s service territory in South Carolina, with approximately 200 additional crew members and contract resources scheduled to arrive from Dominion Energy Virginia. Other readiness measures include Lake Murray, which is currently below normal levels due to dry weather during the summer. Dominion Energy has continued releasing water this week while monitoring the path of the storm and is prepared to make any additional adjustments if needed.

“We prepare for severe weather year-round, but every storm is different,” said Keller Kissam, president of Dominion Energy South Carolina. “The most important thing for us is the safety of our employees who will be out there doing dangerous work as well as the safety of our customers and everyone in the communities we serve. I urge you to have your plans in place, take care of yourself and your family, and stock up on all of your essential supplies. While we hope for the best, we’ve got to be ready for whatever Ian brings our way.”

Five tips for customers to prepare and stay safe: 

  • Download the Dominion Energy app. The fastest way to report or track an outage is using the Dominion Energy app, which is free in the Apple and Google Play stores. Customers may also report outages by going to or calling 800-251-7234.
  • Follow Dominion Energy on Twitter at @DomEnergySC. The company will provide regular updates and additional tips to help keep customers informed and safe.
  • Create an emergency kit. The National Weather Service recommends creating a basic disaster kit before a storm hits. Store your items in airtight plastic bags and put the entire kit in something that's easy to carry, like a plastic bin or a duffel bag. Learn more about what to include in a basic kit and how customers can prepare.
  • Stay away from downed power lines. Always assume downed power lines are energized and dangerous. Keep in mind the downed lines may not always be visible, and use extra caution when walking outside after a storm. Please remain at least 30 feet away and ensure that others avoid the downed line. South Carolina customers should call 888-333-4465 right away to report a downed power line. 
  • Don’t turn off natural gas service. Natural gas lines are typically not impacted during a hurricane or severe winds, so natural gas service is rarely interrupted. It is not necessary to turn off your natural gas service at the meter during a hurricane; this valve should only be turned off by the utility or emergency personnel. 

About Dominion Energy

About 7 million customers in 15 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to safely providing reliable, affordable and sustainable energy and to achieving Net Zero emissions by 2050. Please visit to learn more.


For further information: Ashley Cunningham, 803-904-2877, email: