Dominion Energy Offers Bill Payment, Energy Assistance Options for Wyoming Customers

- Additional payment flexibility offered to residential, commercial customers
- State and federal programs are available to help with home-energy costs
- Gradual return to normal credit procedures paired with payment flexibility
“Facing such unprecedented economic insecurity over the past three months, many Dominion Energy customers are having trouble making ends meet,” said Craig Wagstaff, Senior Vice President and General Manager, Western Distribution. “They are our friends and neighbors, and I want them to know we are prepared and eager to help them through this difficult time.”

SALT LAKE CITY, Utah —As the pandemic continues, Dominion Energy is ready to assist Wyoming customers, offering more flexible payment plans for residential and commercial customers facing hardship and additional financial support for direct bill assistance. The company remains committed to providing safe, reliable energy, while supporting those most in need.

“Facing such unprecedented economic insecurity over the past three months, many Dominion Energy customers are having trouble making ends meet,” said Craig Wagstaff, Senior Vice President and General Manager, Western Distribution. “They are our friends and neighbors, and I want them to know we are prepared and eager to help them through this difficult time.”

In March, Dominion Energy voluntarily suspended disconnections for customers falling behind on their bills, while offering a range of assistance to help them. The decision was later affirmed by our regulator in Wyoming. Recognizing that this could not be sustained indefinitely, the company today notified the Public Service Commission of Wyoming of its intention to begin a gradual return to normal credit procedures, starting after July 20. As Dominion Energy goes forward, the company will continue to look at all options to provide assistance for customers, including continuing to waive late-payment charges and offering more flexible payment plans.

In the period ahead, customers who are experiencing hardship are strongly encouraged to contact Dominion Energy and take advantage of resources being made available. Details include:

Payment Arrangements: If customers are having trouble paying bills, Dominion Energy can help determine the best option for their unique situations. The company has long offered both short-term payment extensions and long-term payment plans to help manage balances. Now Dominion Energy is offering enhanced flexibility by making it easier for residential customers to enroll in a plan, regardless of payment history. Additional details include:

  • Customers can consider a Budget Plan, which divides estimated annual bills into 12 equal payments. Doing so avoids seasonal swings. To help customers now, Dominion Energy is easing qualifying terms, allowing customers to enroll without first paying off past-due amounts. Instead, past-due amounts can be spread over up to 12 months, along with the regular monthly bill.
  • Dominion Energy recognizes some commercial customers may be facing difficulty, so the company is now offering them up to six months to pay past-due balances. Down payments for commercial customers will be set based on an assessment of circumstances.
  • To make arrangements, email customercare@dominionenergy.com or call 800-323-5517.

Energy Assistance:  Assistance is offered through Energy Share of Wyoming, a program supported by Wyoming utilities, including Dominion Energy, and administered by the Salvation Army. To help meet immediate needs, Dominion Energy is contributing an additional $10,000 to the program, doubling the company’s previous annual support. State and federal programs are also available. To learn more, call 2-1-1 or visit DominionEnergy.com/energy-assistance.

Energy Conservation: For some, this time at home could result in increased energy bills. Visit ThermWise.com/energy-saving-tips to find tips to help reduce energy usage.

Protect Yourself from Scams: Scams are on the rise. Remember that Dominion Energy will never call and demand immediate payment or ask for payment on a pre-paid debit or gift card. If customers are unsure whether a call is valid, even if Dominion Energy’s number shows on the caller ID, don’t provide any information. Hang up and call Dominion Energy at 800-323-5517 to confirm information.

Dominion Energy is here to help customers move forward, while providing safe and reliable energy. For more information about the company’s coronavirus response, please visit DominionEnergy.com/Coronavirus.

For further information: Don Porter Manager Media Relations 801-209-4929 don.porter@dominionenergy.com