GASTONIA, N.C. – Dominion Energy is increasing funding for its energy assistance program and is encouraging customers to reach out for help with bill payment concerns.

“Many North Carolinians will struggle to stay warm this heating season and through the Heat Care Fund, those in need will feel the comfort and warmth of knowing that others care,” said Rusty Harris, Vice President and General Manager of Dominion Energy’s natural gas business in North Carolina. “We have doubled our contribution to our Heat Care Fund this year in recognition of our 40-year partnership with the Salvation Army and the need in our communities.”

Those seeking assistance through the Heat Care Fund can connect with their local Salvation Army office. All funds are administered by The Salvation Army and go directly to those in need. Since the beginning of the Heat Care Fund, The Salvation Army has received and disbursed over $4 million thanks to company, employee and customer contributions.

Dominion Energy also works with more than 90 local assistance agencies, as well as LIEAP, a federally funded program. Many payment and assistance options can be accessed 24/7 through a customer’s online account or the Dominion Energy app. A list of the assistance agencies Dominion Energy works with to help customers is available.

The company also has a range of programs to help customers manage their bills and lower their natural gas use.

• Payment Plans. If customers are having trouble paying their bill, the company will help them determine the best option for their unique situation. Both short-term payment extensions and long-term payment plans are available.
• Budget Billing. Eligible customers can avoid monthly bill fluctuations by signing up for Budget Billing. With Budget Billing, Dominion Energy estimates the customers’ bills for the next 12 months and spreads that amount into equal payments based on usage the previous year.
• Weatherization Assistance Program. This program offers free in-home energy assessments and the installation of natural gas-saving measures to income-qualifying residential customers.

Visit DominionEnergy.com/Assistance to learn more.

About Dominion Energy

About 7 million customers in 15 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to safely providing reliable, affordable and sustainable energy and to achieving Net Zero emissions by 2050. Please visit DominionEnergy.com to learn more.

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